Communication And Negotiation Skills

Why are Communication and Negotiation Skills so important?

There is an NLP adage that states that "Your communication is only as good as the response you get." The fact that we know what we mean does not necessarily make us good communicators. Effective communication does not end with the development and use of a large internal lexicon (dictionary) and an understanding of the syntactic rules of language.

Non–Verbal Communication

The words that we use when speaking to each other only accounts for 7% of any communication, another 38% is made up of other important linguistic dynamics (para-linguistice) whilst the largest part of communication is non-verbal; accounting for 55% of the total.

In addition, the effective use of metaphor and analogy to enhance one's communication results in getting the message across, far better talking TO someone than just talking AT them.

It is iportant for managers and individuals to be skilled at observing, understanding and using numerous aspects of non-verbal communication, such as respiration, eye-accessing cues, cognitive modalities and body-language to maximize the effectiveness of any communication.

Who Can Benefit from Improving these Skills?

Whether a CEO, a manager or a trainer, good communication is an essential skill, as is the ability to negotiate well. Good negotiation will also require an understanding of such dynamics as clear goal identification, sound underlying reasoning, knowing your opponent's personality type and the great skill of compromise.

Developing these skills is also essential for anyone involved in human resource management and development.